Internews ( Risk Management , Duty of Care )
I want to extend a heartfelt thanks to all of you for your hard work on this recent operation!
Thank you to Alfred and Mori. You gentlemen were excellent today. You were thoughtful, methodical and worked amazingly with our remote team. Here in Nairobi we all felt very confident with you both on the job!
Thank you to Tomas and Sam! I know I was pushing you guys this afternoon, but you always had it well in hand. Your methodical approach to this is why things were so organized and why it was such a success.
Thank you to Paul, Augustine and the whole Insight team who responded quickly and diligently to our needs at the Internews office. Your team was professional and worked really well with our technical guys on the ground. Thanks to Adam for his guidance during our ‘point of no return’ time crunch.
A great operation spread over three countries, not too bad for a day’s work.
Security Director, Internews , Kenya
WWF (World Wildlife Fund) ( Security Operations , Duty of Care, Protective Services, RS24 )
Insight is currently providing us with both guarding and response services in Goma DRC. We are very happy with the services they are offering us and congratulate them specifically for rolling out the 5/2 shift system which really motivated the guards.
The system reduces fatigue and gives guards space to attend to their private lives which in turn leads to improved performance.
During the M23 occupation of Goma town in November 2012, Insight demonstrated great ability in keeping guards on duty by providing them with life support in spite of the insecurity prevailing at the time.
The guards demonstrated great courage and kept me and my staff at ease, and we recommend Insight to any company looking for a professional security provider.
Thanks also to the Insight mobile response team who always respond to our calls arriving at great speeding before a situation would otherwise deteriorate.
Programe Manager, WWF (World Wildlife Fund), DRC
World Food Programme ( Training )
I thank Primus Wanga and Insight for the excellent services we received during these two years and I wish you all a great Christmas and New Year Holiday.
Head of Area Office, Goma, World Food Programme , DRC
MRDC International ( Security Operations , Protective Services )
Thank you so much for your help yesterday with the people trying to enter our compound. Our first line guards, David Mawa and Amuna Polline, responded professionally and prevented people from gaining access. The Insight supervisor, Badur Musaid, saw there was trouble in the course of his rounds and came to help as well.
The incident ended without anything bad happening. We appreciate that the response of all did not escalate a threat but averted it. Dr. Charles and our staffer Chol were able to talk to the group and address their complaint.
We also appreciate that Patrick Odera came to our compound and reassured us that Insight would follow up to avoid further unannounced visits.
We are grateful for Insight’s services and please extend our thanks to all.
CNP, M.S., Regional Director, MRDC International, South Sudan
Norwegian Church Aid ( Security Operations , Protective Services )
Please be informed that your Insight Security Guards deployed at both the NCA Office and NCA CR Residence in Buluk and also at the NCA Staff House in Tomping, all did a very good job during the July crises.
The majority of the guards even arrived on duty during the most dangerous and challenging period, when the fighting went on inside Juba, and on several occasions they were not able to leave back home after their duty due to the hostilities.
I have received very positive feedback in regards of the Insight Guards performances from both our own NCA guards working alongside with them, and from our NCA staff at the Staff House.
Safety Coordinator, Norwegian Church Aid, South Sudan
World Food Programme (WFP) ( Security Operations , Protective Services )
Now that the dust has settled in Juba – and we hope it will last – I wanted to write to you personally in order to thank you for the excellent performance of the Insight Security Guards that were guarding our residential and office compound at the time of the crisis. I hope you will pass on my thanks and appreciation to the managers and guards that were on duty during that time.
In particular I would like to note several ways in which your staff went well beyond the bounds of their normal duties in their efforts to keep WFP staff and the compound safe, including some 3,000 civilians from the neighbourhood that took refuge inside our compound during this time.
My Head of Security informed me that the day shift guards on duty when the fighting broke out stayed for a full 3 days without a break. During this time they remained committed, efficient and alert, despite challenges in ensuring a stable supply of food and water and with very little sleep. Despite being caught in what was at times significant cross fire around and directly through our compound, they did not leave their posts or their duties and continued to work with our security officers in extremely challenging conditions. They also conducted access and crowd control for the civilian population that took refuge behind our walls, in an authoritative but sympathetic and safe manner.
Your guards’ personal attention to WFP staff’s wellbeing during this time was a great comfort to me and WFP management, as we tried our best to ensure their safety during very difficult times. We consider Insight and the guards at our compound very much friends of WFP South Sudan.
I hope that you, your staff and families all remained safe during the terrible fighting that we witnessed.
With my sincere gratitude and appreciation,
Joyce Kanyangwa Luma,
Representative and Country Director, World Food Programme (WFP), South Sudan
United Nations Mission in South Sudan (UNMISS) ( Security Operations , Protective Services )
I would like to thank Insight personnel for the exceptional performance during the recent fighting in Juba.
While the bullets were flying over UNMISS Tomping base they were present at duty posts, with no personnel protection equipment. As the fight calmed down, but still with some bullets flying around they were the ones taking the risk of escorting IDPs within the camp.
They were performing their duties with no protection, with no panic, only a high professional and supportive attitude. These security personnel are really good chaps and it a pleasure to have them providing security and always having a very friendly attitude.
Thanks very much to all Insight personnel for great dedication to their duties, allowing us to sleep peacefully, even in the middle of chaotic situation.
Major Paul Heulin,
UNMISS FHQ, UN House, United Nations Mission in South Sudan (UNMISS) , South Sudan
South Sudan Beverages Limited (part of SAB Miller) ( Security Operations , Protective Services )
A short note to give credit where credit is due.
The Insight guards on station at SSBL have for the last couple of months outshone themselves in many areas.
As you know we have had to downsize the business and retrench most of the staff going from 420 to 65. This has obviously exposed us in many areas to disgruntled employees.
Over these months due to the presence and vigilance of the guards we have not lost more than 10 cases of lager beer from the warehouse. We do a daily stock count but in saying this, the doors to the warehouse stand open 24 hours a day and we are not always around in the early hours of the morning.
I would like to take this opportunity to commend the team and thank them for the diligent way they have handled themselves over this period.
I am sure it has not been easy and most could have been swayed to turn a blind eye.
SSBL, South Sudan Beverages Limited (part of SAB Miller), South Sudan
United Nations Children’s Fund ( Risk Management , Protective Services )
To whom it may concern:
I have been passed details of an attempted sexual assault outside of our UNICEF Offices, Totto Chan Compound, in Juba during the early hours of November 1st 2015. The Insight guard force was quick to react and prevented the incident from escalating. The Insight guards should be congratulated for acting in such a proactive manner.
Overview of incident:
A lone female Ugandan national was dropped off by a friend on a boda boda close to the UNICEF compound at 0501hrs November 1st 2015. As she walked alone along the road between the UNICEF and an adjacent NGO office, a lone male approached her. He detained her and attempted to remover her clothing. She screamed loudly, which alerted the Insight guards. They immediately intervened and sheltered the female until dawn. They then ensured that she made her way safely to her residence. Further details of the victim are known but have been withheld deliberately.
The Insight guard statement reads as follows (sic):
“There was a lady age 26 years old. She was coming from a nightclub near KCB bank ministry road. As she was passing nearby our gate side an unknown man stopped her and he started pulling off her trousers. The girl screamed and because we the security were alert, were able to move out and rescue her and bring her inside our compound UNICEF. The man ran away immediately and I notified the UNICEF security and the Insight control room.
”UNICEF security has spoken with the Insight supervisor and discussed potential mitigation measures against similar future incidents.
Field Security Advisor, United Nations Children’s Fund , South Sudan
United Nations Mission in South Sudan (UNMISS) ( Security Operations )
The UNMISS security section would like to thank Mr. James Yien, your security guard at the Western Gate, Tongping, for his diligence whilst performing his duties. On 25th September 2014 at around 1800 to 1900 hours Mr Yien and National Security guard Laku Stephen denied entry to an individual carrying alcohol and using an expired identification card. Mr Yien is a fine example and ambassador for Insight.
Deputy Chief Security Advisor, United Nations Mission in South Sudan (UNMISS) , South Sudan
Internews, South Sudan (National Geographic Photocamp) ( Risk Management , Security Advisory Services )
We at Internews Networks South Sudan would like to extend our gratitude and heartfelt thanks for the efforts and support you provided to us and our students during the National Geographic’s photocamp our organisation hosted between the 21st & 22nd November 2014.
Insight officer Patrick Odera had the daunting task of managing 14 mobile security staff as well as 30 photography camp participants. His professionalism and dedication to the mission at hand allowed Insight to rise to the occasion and accomplish this task extremely successfully.
Throughout this camp Patrick became a well-liked, trusted and admired member of the camp staff. During normal operations as well as times of program adaptation and even incident situations, he performed his task with grace and a positive can-do attitude.
Patrick Odera performed a key role in facilitating a critical but subtle function of the camp, namely to allow students to feel at ease so that they were able to lend their complete focus to the creative endeavor of photography. Quite simply the National Geographic photographic camp could not have been as successful without Insight’s efforts.
Deputy Chief Security Advisor, Internews, South Sudan (National Geographic Photocamp) , South Sudan
Operation ASLAN, Australia House, United Nations Mission in South Sudan ( Security Operations )
I would like to take this opportunity to express my appreciation of the Insight security guards who are employed at Australia House: Oyenga William, Machar Kuol, Phillip Dusnman and Ring Peter.
Whilst I understand that the job can be at times mundane; they are always enthusiastic, helpful and polite to the Australia House residents and visitors. Their dress and demeanor are of the highest standards and they continuously show a positive attitude.
Their ability to interact with the local neighbours has benefited Australia House greatly and they have assisted us in communicating with them when required. They all have a pro-active attitude towards helping around Australia house and take pride in keeping their workspace clean and tidy as well as other areas of Australia House. They have also been pro-active in learning the house lock down procedures and I have been impressed with their ability to show the relieving staff the intricacies of the procedures.
The guards have shown a keen interest in learning about the Australian culture and country geography, and they are always keen to ‘have a chat’ about our Australian lifestyle and improve their English skills. It is good to see that they have a grasp on our sense of humour.
These four men are not only worthy of my recognition but as they have proven to be excellent ambassadors for Insight, they are deserving of your recognition as well.
Finally, I would like to express my appreciation to your company for providing such outstanding staff for the protection of my staff.
A B Hogan,
Lieutenant Colonel & Deputy Commander, Operation ASLAN, Australia House, United Nations Mission in South Sudan, South Sudan
Singita Grumeti Reserves ( Training )
I would just like to thank you for supplying the PR-24 Instructor Erasto who we were fortunate to have with us for a 3 day period here at SGR. He was indeed extremely diligent and professional; this was equally matched by his enthusiasm and friendly manner. My askaris have now developed their skills in the use of the baton and I was extremely pleased that 1 day of the 3 days was classroom based, explaining the process of escalation and de-escalation drills so they were able to understand the concept rather than just the physical aspects of the baton use. You can be rightly proud of him and how he represented Insight.
He will be returning to you on Friday as there is no transport available until then, we are more than happy to accommodate and feed him until then. I look forward to further training opportunities in the future.
Head of Security & Risk Management, Singita Grumeti Reserves , Tanzania